Delivery Information

 

DPD Service: On the morning of your delivery, you will receive a notification from DPD either via email or SMS, at which point you have the option to enter special delivery instructions where you can request the parcel(s) to be left in a safe place if you do not wish to have contact with your delivery driver in any way - you can place a note on the door of your property with instructions as to where you would like your parcel(s) left. Upon delivery, your courier will keep back 2 metres from the property and ask for the parcel(s) recipient name.

Business Days

All Deliveries and delivery time frames above follow a working or BUSINESS day week (Monday to Friday 8am-5pm excluding Bank & Public Holidays), except for selected Saturday or Sunday Delivery services.

We do not dispatch orders on the weekend or on Bank Holidays. Orders placed after cut off on Friday and over the weekend are processed on Monday and dispatched on their selected Service.

*Free Delivery

Free Delivery is automatically offered on online orders over £250 within the UK Mainland (but excludes Scottish Low & Highland areas) on a Standard Delivery service (3 - 5 BUSINESS days). You can still upgrade to any of the other delivery options for a faster delivery - just select the delivery option you prefer. (On each individual order less postage charges over £250)

Next Day Delivery

Next Day UK Delivery is dispatched for delivery to arrive on the Next 'BUSINESS' Day if ordered before 4pm. 

Next Day UK Orders placed after cut off on Friday (and over the weekend - Saturday or Sunday) on a Next Day Service will be dispatched on the next BUSINESS day (Monday) for arrival on Tuesday. 

Saturday & Sunday Delivery

Need an order to be delivered on a Saturday? Orders placed on a Friday before cut-off for a Next Day Service will require upgrading to Saturday or Sunday delivery, otherwise selecting Next Day Delivery will refer to next 'BUSINESS' day arrival which will be on Monday. (Next Day is not always possible to postcodes beginning IV - Please call to check.) Please note you will be able to change or make arrangements on your delivery direct with DPD via their text service. 

Order Placing Cut Off Times:

Place Orders before 4pm for Next Day and Saturday & Sunday deliveries. Orders placed after 4pm will count as the following day's Orders. See information regarding weekends and BUSINESS days as above. 

FAQ's:

How can I track my order?

On UK Orders by Courier, the quickest way to track your parcel or find out the ETA (Estimated Time of Arrival) is by using the consignment number and tracking link on your order dispatch email or using the DPD Courier App - if in the UK.

Where do I find my consignment number?

When your order is completed and dispatched and ready to send to you, you will be notified by email which will contain your tracking or consignment number, PLEASE NOTE that tracking may not start to appear live until the first scan has been completed by the courier.

What happens if I'm not in?

Please make sure you or the recipient are available to take delivery of your order at the delivery address (as instructed on your order) as your goods are sent on a “Signed For” service.

If you or the recipient are not available at the address to receive the delivery, you may change the delivery service required using the DPD link on your text or email delivery notification. The driver may leave the goods with a neighbour at the driver's discretion and a card will be left informing you of an attempted delivery directing you to the neighbour or to the DPD pick up shop where goods may be collected; where possible a second delivery re-attempt may be made the next working day. On the third working day, the parcel will be sent to a DPD pick up shop for collection.

When the item is a gift, it may be helpful to provide the recipient's mobile number. This will only be used to send the delivery text notifications to ensure the recipient is notified that a delivery is due at their address. You can monitor the progress of your gift by using the link on the DPD delivery notification email which you will receive on the morning of delivery. Both you as the sender, or the recipient, are able to change the delivery service required using the DPD links.

Please note unsuccessful Saturday and Sunday Deliveries where the driver cannot obtain a signature to complete the delivery, a further redelivery attempt will occur on the next working day (Monday – Friday) as the couriers only attempt delivery on one Saturday or Sunday before changing to a working day service.

You may find and speak with your local delivery depot to rearrange delivery by going to https://www.dpdlocal.co.uk/ or https://www.dpd.co.uk/ and entering your postcode for the telephone contact details.

Or you can go to https://www.dpdlocal.co.uk/ to reschedule your delivery online. Please make sure that the request is made before 18:00pm on the day before the requested delivery date.

Please note approx 7 days after the first and second delivery attempt if no delivery can be made, no instruction is received or collection of the goods does not occur, the goods may be returned to The Drinks Emporium. The cost for return and re-delivery will at an additional cost payable by the customer as it is a further delivery service. 

Please enter all address details with care ensuring the postcode is correct as we do not accept any liability for collection or redirection for orders where address details are incorrect.

Please note properties that share a communal front door with several internal addresses, adequate identification i.e. that matches the recipient's details, may be required to receive goods at the communal entry system in order to receive the goods.

Why are the delivery charges quoted as 'from' ?

Charges are quoted as "from" because bottle products vary significantly in weight or size, additional shipping charges may apply on exceptionally large orders when an order is greater than the maximum weight or volume allowance for that Courier tariff. This is calculated automatically online at checkout.

What do The Drinks Emporium boxes look like?

All orders are packaged in branded kraft and white The Drinks Emporium delivery boxes that show that bottles are inside.  If you would like a plain box then please state this request clearly in the additional information at check out, and contact us by telephone with your order number to see if this is possible first as plain boxes are non standard and are only subject to availability.

It's a gift - what information is enclosed within the box?

We enclose a packing slip to record what goods are in the box(es). If there is a gift message, no problem - the packing slip will then NOT show any pricing.

Why is this a 'signed-for' service?

As an alcohol retailer, most items available on The Drinks Emporium are age-restricted items and a signature of the recipient will be required upon delivery. By placing an order for one of these items you are declaring that you are 18 years of age or over and the age-restricted items are to be used and consumed responsibly.

Delivery of age-restricted items can only be delivered to the address on the shipping label which may include the reception of a commercial building. Photo identification may be required if a person appears underage, to prove that they are over 18 years old. An age-restricted item can be delivered to another adult over the age of 18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age of 18 is not available at the address, or if an adult has not been able to show valid photo identification the item will be retained for re-delivery the following day. Acceptable photo ID is a Passport or Driver's License.

Mis-Delivery Refunds:

If circumstances occur which do not allow the delivery to occur within the delivery service requested due only to the fault / delay of the courier, we will refund the difference of the value of the service not provided for. ie a Next Day Service not carried out within the Next Day time frame will result in a refund to the value of a Standard service charge depending on the actual delivery time. The delivery time will be verified on the Courier tracking system. (Notices on the Delivery Info Page warning of variations in delivery patterns / possible delays due to seasonal peaks are not included in this offer to refund.)

We are not able to provide blanket refunds for the whole amount of the delivery charge as delivery will still be provided.  (Please note; A recipient not being available at the delivery address to receive the item is not a mis-delivery.)

UK Deliveries:

Delivery costs and services quoted are UK Mainland Only unless stated otherwise. Please note on all UK Mainland deliveries some postcodes in the Scottish Highlands, Lowlands and Off Shore areas may attract an additional surcharge depending on the size of the order. In some cases free delivery to these areas may not be an option.

Depending on the volume and value of orders, alternative couriers will be chosen at our discretion to provide the best service.

International Deliveries: 

We send orders internationally and delivery charges are calculated on the input of address online and may be subject to change depending on the weight of goods after packing. Orders sent outside of UK Mainland should be placed before 12 midday for same day dispatch. Deliveries will be subject to the time schedule as advertised by the Courier. Our international shipping charge is for the shipping cost only and does not include duties or taxes. 

Once leaving the UK, and arriving in the destination country international orders may be subject to duties and taxes billed by the destination country customs department. Deliveries to businesses must have an import licence to declare a shipment containing alcohol. The recipient must bear the cost for any additional customs or tax charges, we have no control over such charges and cannot predict what they can be. By placing an international order with us, you are consenting to pay the duties and taxes as mandated by the destination country. Any costs incurred for returns due to, delivery refusals or retention by customs due to non-payment is not the liability of The Drinks Emporium and will be claimed from any refund due. 

To calculate any charges or duties that may be applied to an international order please contact the destination country's customs department.

On international orders, any breakages prior to signing will be refunded and not replaced. In the case of glassware, part refunds may be applied to sets of glasses. On international deliveries, any re-delivery requests for items unable to be delivered to the recipient on the first attempt will have to be rearranged by the recipient.

In this instance, we will have to contact the sender if further delivery charges are required or if an order does not meet air freight regulations; and not liable for any delays in dispatch. International orders take approx 2-5 days depending on the Country of delivery, but this may be more due to time that may be taken by Customs' processing which is beyond our control.

Unfortunately, we are unable to deliver our range of products due to strict customs regulations in the United States at this current moment in time.

Large / Bulk Deliveries:

These deliveries may be made using our own delivery vans which may be recommended on large volume orders or where specific delivery times are needed. Please contact The Drinks Emporium for a quote. Bulk orders that are required to be palletized are curbside deliveries. A number of pallet couriers are used and these will be selected according to the delivery area and service required. We reserve the right to use alternative courier companies and services without prior notice, all delivery times are estimates and consignments may be delivered outside of advertised times due to unforeseen circumstances and factors beyond our control.

Please see Terms & Conditions for further details.

https://www.thedrinksemporium.com/tde-terms-conditions