The following Terms and Conditions do not affect your statutory rights as a consumer. By entering into any financial transaction with The Drinks Emporium you are agreeing to our Terms and Conditions as below:
Your booking is not secured until payment is received. All courses and tastings must be paid for in advance.
If you are unable to attend a tasting;
a) All bookings are refundable up to 4 weeks prior to the event date (less a 5% Administration Charge).
b) Up to 2 weeks prior to the event, you may either; send a substitute guest or receive a voucher that may be used for payment against another course/tasting or if it is a 'Redeemable Tasting' you may redeem the value of the tasting in the shop within 30 days after the date of the tasting. This must be requested and confirmed by email. No refunds will be provided.
c) If you do not attend a booked course or event, no refund or 'redemption of stock to the value of' after this will apply.
We reserve the right to amend, cancel or reschedule any course or event and / or the details of products available at that event.
For Corporate & Private Tastings a deposit of 50% is payable 30 days prior to Tasting date.
We reserve the right to refuse admission and to ask any person to leave any event if their behaviour is deemed unacceptable or disruptive to others.
You must notify us immediately of any known unauthorised user of your account or any other possible breach in security.
You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and to confirm you are of legal age if purchasing alcohol. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Be assured that this is done only to confirm your identity, and that your credit rating will be unaffected.
The Drinks Emporium complies with all conditions of The Data Protection Act 1998 and all information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You can pay for tastings and courses purchased from The Drinks Emporium website by using any of the following debit cards: Visa, Master-card, Visa Delta, Visa Debit, Visa Electron and Maestro/Switch, Solo, American Express and Paypal. All payments will be taken by the Global Payment Service Provider Paypal.
You must give us authority for payment at the time of order and all card holders will be subject to validation checks and authorisation by the card issuer.
We will not be able to guarantee/provide any booking confirmation prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your booking.
Please note we do not store customer credit card details.
Payments may be made by way of a bank transfer which is the preferred option for corporate bookings.
Attempts to purchase bookings which are returned as having failed payment service provider fraud reviews may result in details of the booking, the account holder and IP address etc being given to the Online Fraud Office of the Police.
We reserve the right to terminate you using our services at any time, for whatever we consider misappropriate or improper use or not abiding by these terms and conditions. You will be informed of such termination in writing.
The Drinks Emporium engage in the use social media for our customers who enjoy using these channels. Should you wish to contact the company regarding any orders or any product enquiries please contact us either via telephone or email for as there may be delays on any enquiries posted on social media as these are used primarily as marketing information channels. Please note The Drinks Emporium social media is monitored. Any comments or posts should be within the recommended guidelines of that social media channel and UK Law. Any comments or posts that are deemed inappropriate, slanderous or abusive, either directed at other customers, other social media users, The Drinks Emporium and/or its Directors, staff or agents thereof or not, will be recorded and may result in legal proceedings.
Not happy? Please send the full details of your complaint with any relevant documentation to firstname.lastname@example.org. The Drinks Emporium and The Drinks Emporium Birmingham trading name is a company incorporated in England and Wales. 217 Aston Road, Birmingham B6 4LH, Company Registration No: 09032185